Contact

Q: Do you really have the items in stock?

A: Yes — absolutely. When an item is marked “In Stock”, it means the product is physically in our possession in Japan and ready to ship right away. You don’t need to email us to confirm availability.

Unlike some retailers who list items they don’t actually hold, we only display products we truly have on hand — ensuring fast shipping, no surprises, and no backorders.

Q: How do you ship to my country, how long does it take, and what is the shipping cost?

A: WeWe ship internationally using multiple carriers, including DHL Global Express and EMS (Japan Post).
Delivery time and cost depend on the shipping option you choose at checkout.

Q: Is it possible to cancel an order before it ships?

A: Yes, cancellation is allowed. Please note:

• A 3% cancellation fee applies for PayPal or Credit Card orders.
• No cancellation fee is applied for Bank Transfer or Bitcoin/cryptocurrency payments.

Q: Can you declare a lower value for customs purposes?

A: Yes, but please contact us before placing an order.

Q: How can we contact you?

A: You can reach us anytime by using the contact form below or by emailing us directly at: sales@shoppinginjapan.net

We usually reply within 24 hours on business days.