Shopping Guide

FAQ

Want to know more about how Shopping in Japan works? Have questions about our policies? Here are answers to many of the questions we receive:

Is the item I want in stock?

Our inventory is kept up to date. If you see it listed, it will be ready to ship once you place your order.

Shipping Questions

Do you ship to my country?

We ship to countries all over the world from Japan using Japan Post Express Mail Service (EMS) international mail service. We can also ship using DHL and FedEx. Simply make this request when placing your order.

How are packages shipped?

Your packages are marked with tracking information and they also have shipping insurance that covers the full protection value.

When will my package arrive?

Orders are typically processed for shipping within 48 to 72 hours. Shipping / delivery times by country may be viewed by visiting: https://www.shoppinginjapan.net/delivery-times/

What is the cost of shipping for products?

All shipping costs are calculated at checkout based on your address and the weight of the item.

Can Shopping in Japan declare low value on shipped items for customs purposes?

Yes, but you need to reach out to us before placing an order.

What is the estimate of import duties?

To estimate the Import Duty and VAT, please visit: https://www.shoppinginjapan.net/customs-duty

Payment Questions

What payment methods are accepted by Shopping in Japan?

  • Credit or debit cards
  • Gift certificate
  • PayPal
  • Wire transfer
  • Money order
  • Bitcoin
  • Western Union

 

What currency is used to calculate prices?

All of our prices are displayed in US dollars (USD).

How do I use a gift certificate?

If you have a gift certificate with the 12-digit promotional code (xxx-xxx-xxx-xxx) you can use it for a discount price on any item you wish to order. Redeem the certificate by entering the code into the box on the checkout page.

To check the balance on a gift certificate, please visit
https://www.shoppinginjapan.net/giftcertificates.php?action=balance

Returns and Warranties

What is Shopping in Japan’s return policy?

Items can be returned within 14 days of receipt for whatever reason.

If the item is defective on arrival:

  • Contact us as soon as possible before sending it back.
  • Send the item back via priority/express mail with tracking information.
  • A full refund will be given after we receive the item back.
  • You then have the option to replace or exchange the item.

If you change your mind, received the wrong order, or do not like the item:

  • Contact us within 14 days of receiving the item.
  • The item must be returned unused with its original box and with all accessories.
  • Send the item back via priority/express mail with tracking information.
  • A 10 to 15% minimum restocking fee plus the original shipping cost will be deducted from your refund.

Do products come with a manufacturer warranty?

Most products we sell come with a manufacturer warranty, but they are only valid in Japan. However, we also provide a proxy warranty service if your product needs to be repaired or replaced. If any defects are found on your product simply contact us, and we will provide instructions for the process of Japanese warranty claims.

An international warranty may be available for some watch models.