Shopping Guide

 

 

How much does the shipping cost... to my country?

Shipping cost + insurance rates depend on your shipping country and weight of the item. Usually between $15 ~ $40 US Dollar.

 

 

How do you ship the package?

Typically, we use Japan Post (EMS) Express Mail Service for shipping internationally. This mailing service is also operating in every country by its national postal company, to deliver the package locally to the addressee.

Your package will come with tracking information, and the shipping insurance is also covered at the full protection value. Alternative shipping options by FedEx or DHL also available upon customer requests.

                                      

 

 

When the package will arrive?

Our handling time; we will process your orders for the shipment within 48-72 hours

Delivery time; base on our experiences, the estimate of transit times are:

  • Argentina (9-12 day)
  • Australia (4-5 day)
  • Austria (6-8 day)
  • Azerbaijan (6-7 day)
  • Bahrain (8-9 day)
  • Barbados (8-10 day)
  • Belarus (8-9 day)
  • Belgium (9-12 day)
  • Bolivia (~12 day)
  • Brazil (15-20 day)
  • Brunei (6-8 day)
  • Bulgaria (7-8 day)
  • Cambodia (8-9 day)
  • Canada (6-8 day)
  • Chile (~12 day)
  • China Mainland (4-6 day)
  • Colombia (9-12 day)
  • Croatia (6-8 day)
  • Cyprus (4-6 day)
  • Czech Republic (7-8 day)
  • Denmark (7-8 day)
  • Egypt (8-9 day)
  • Estonia (6-8 day)
  • Finland (6-8 day)
  • France (6-8 day)
  • Germany (8-9 day)
  • Gibraltar (9-12 day)
  • Greece (9-12 day)
  • Guam (6-7 day)
  • Hong Kong (2-3 day)
  • Hungary (9-12 day)
  • Iceland (6-8 day)
  • India (~20 day)
  • Indonesia (9-12 day)
  • Ireland (5-6 day)
  • Israel (9-12 day)
  • Italy (8-9 day)
  • Jordan (6-7 day)
  • Kazakhstan (~12 day)
  • Kenya (~12 day)
  • Kuwait (9-10 day)
  • Latvia (8-9 day)
  • Liechtenstein (5-7 day)
  • Lithuania (9-12 day)
  • Luxembourg (6-7 day)
  • Macau (3-4 day)
  • Malaysia (7-8 day)
  • Maldives (7-9 day)
  • Malta (7-8 day)
  • Martinique (8-9 day)
  • Mauritius (~10 day)
  • Mexico (10-12 day)
  • Morocco (~12 day)
  • Namibia (25-30 day)
  • Netherlands (8-9 day)
  • New Caledonia (8-10 day)
  • New Zealand (7-9 day)
  • Norway (6-8 day)
  • Oman (6-8 day)
  • Panama (9-12 day)
  • Peru (5-8 day)
  • Philippines (9-12 day)
  • Poland (9-10 day)
  • Portugal (~12 day)
  • Puerto Rico (6-8 day)
  • Qatar (7-8 day)
  • Reunion (9-12 day)
  • Romania (9-10 day)
  • Russia (9-12 day)
  • Saudi Arabia (6-8 day)
  • Serbia (~15 day)
  • Singapore (3-4 day)
  • Slovakia (6-8 day)
  • Slovenia (7-8 day)
  • South Africa (9-15 day)
  • South Korea (5-7 day)
  • Spain (~15 day)
  • Sri Lanka (5-6 day)
  • Sweden (7-8 day)
  • Switzerland (6-7 day)
  • Taiwan (2-3 day)
  • Thailand (3-4 day)
  • Turkey (9-12 day)
  • Ukraine (~12 day)
  • United Arab Emirates (8-9 day)
  • United Kingdom (8-9 day)
  • United States (3-6 day)
  • Vietnam (9-10 day)

 

 

 

What is estimate of import duties?


Estimate of Import Duty and VAT, by country, go to link: https://www.shoppinginjapan.net/import-duties-and-taxes

 

 

 

What payment methods do you accept?

  • Credit or Debit Cards
  • Gift Certificate
  • PayPal
  • Wire Transfer
  • Money Order
  • Bitcoin
  • Western Union

 

 

 

What currency do you use?

All prices are settled in US Dollar $ (USD).

 

 

How do I use a gift certificate?

If you have received one of our gift certificates with the 12 digits promotional code (xxx-xxx-xxx-xxx). You will be able to use it as for discount price on any items that you wish to order from our store.

You can redeem your gift certificate when you are placing an order - by entering the 12 digit code into the box (see below example) at the checkout page.

To check your gift certificate balance, go to link; https://www.shoppinginjapan.net/giftcertificates.php?action=balance

 

 

What is your Return Policy?

For whatever reason, you are dissatisfied with your purchase, you can return the item within 14 days of receipt date subject to the conditions below.

If the item is defective on arrival;

  • you must contact us as soon as possible - tell us what happens, before send back the item.
  • send back the item via priority / express mail with tracking information.
  • a full refund is to be given after receipt the item back within a reasonable time.
  • at your option, replace or exchange the item is possible or upon your requests.

If you change mind, wrong order, or do not like it;

  • contact us within 14 days of receipt date
  • item returned must be unused with its original box and all accessories are included.
  • send back the item via priority / express mail with tracking information.
  • 10-15% minimum restocking fee + original shipping cost is to be deducted from the refund.

 

 

Manufacturer Warranty?

Most of the Japanese products we are selling come with the manufacturer warranty, but valid only in Japan. Fortunately, we also provide a proxy warranty service, for the product that needs to claim for repair or replacement in Japan (under the manufacturer's warranty terms and conditions).

If any defectives found on your product that purchased from our store, simply contact us, and we will provide instructions for the process of Japanese warranty claims.

For wristwatch (on some models), an international warranty may be available as an option. Ask for more information!