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    • Shopping Guide

    FAQ

     

     

    Want to know more about how Shopping in Japan works? Have questions about our policies? Here are answers to many of the questions we receive:

     

    Is the item I want in stock?

    Our inventory is kept up to date. If you see it listed, it will be ready to ship once you place your order.

     

     

    Shipping Questions

     

    Do you ship to my country during the COVID-19 or Coronavirus outbreaks?

    Yes! We ship WORLDWIDE directly from Japan by DHL Express.

     

    How are packages shipped?

    Your packages are securely packed with the solid shipping box and shipped with tracking information with the full insurance protection.

    Learn more about packaging and shipment from our previous customers at the Trustpilot Review; https://www.trustpilot.com/review/shoppinginjapan.net

     

    When will my package arrive?

    Orders are typically processed for shipment within 48 to 72 hours. The delivery times by DHL Global Express between 4-7 days.

     

    What is the cost of shipping for products?

    Our shipping cost can be calculated at the checkout page base on your shipping address location + weight of the item. 

    Add the item into the shopping cart and enter your postal/zip code information into the field box in order to get the final price with shipping cost.

     

    Can Shopping in Japan declare low value on shipped items for customs purposes?

    Yes, but you need to Contact Us before placing an order. 

     

    What is the estimate of import duties?

    Import taxes and duties are customer responsibility. Estimate tax rates available at link; https://www.shoppinginjapan.net/customs-duty

     

    Is it possible to cancel an order before the item ship out?

    Yes, but there is a cancellation fee of 3% for Paypal or Credit Card transactions.

    No cancellation fee for Bank Transfer and Bitcoin.

     

     

     

    Payment Questions

     

    What payment methods are accepted by Shopping in Japan?

    • Credit or Debit Cards
    • PayPal
    • TransferWise
    • Bank transfer
    • Bitcoin and other cryptocurrencies 

     

    What currency is used to calculate prices?

    All payments to be settled into US dollars (USD) at the final checkout page.

     

    How do I use a gift certificate?

    If you have a gift certificate with the 12-digit promotional code (xxx-xxx-xxx-xxx) you can use it for a discount price on any item you wish to order. Redeem the certificate by entering the code into the box on the checkout page.

    Please be noted that we do not accept any online coupon codes from any other websites.

    To check the balance on a gift certificate, please visit
    https://www.shoppinginjapan.net/giftcertificates.php?action=balance

     

     

     

    Returns and Warranties

     

    What is Shopping in Japan’s return policy?

    Items can be returned within 15 days of receipt for whatever reason.

    If the item is defective on arrival:

    • Contact us as soon as possible before sending it back.
    • Send the item back via priority/express mail with tracking information.
    • A full refund will be given after we receive the item back.
    • You then have the option to replace or exchange the item.

    If you change your mind, received the wrong order, or do not like the item:

    • Contact us within 15 days of receiving the item.
    • The item must be returned unused with its original box and with all accessories.
    • Send the item back via priority/express mail with tracking information.
    • A 10 to 15% minimum restocking fee plus the original shipping cost will be deducted from your refund.

     

    Do products come with a manufacturer warranty?

    Most products we sell come with a manufacturer warranty, but they are only valid in Japan. However, we also provide a proxy warranty service if your product needs to be repaired or replaced. If any defects are found on your product simply contact us, and we will provide instructions for the process of Japanese warranty claims.

    An international warranty may be available for some watch models.