Contact Us

(FAQ)

  • Do you ship to my country during the COVID-19 or Coronavirus?

Yes! We ship WORLDWIDE directly from Japan by DHL Express.

  • What is the shipping cost to my country?

Depend on a country, the shipping cost to be calculated at the checkout page base on your address location + weight of the item.

Please use ADD TO CART button and enter your address information for the total price + shipping cost.

  • Is it possible to cancel an order before the item ship out?

Yes, but there is a cancellation fee of 2% for Paypal or Credit Card transactions.

No cancellation fee for Bank Transfer and Bitcoin.

  • Can you declare low value on shipping for customs purposes?

Yes, but please contact us before placing an order.

For other general inquiries, please contact us by using the field form (below) and we will reply typically within 24~48 hours (weekdays). Or for urgent inquiries (with an existing order only), you may also reach us by telephone (to Japan) +8170 1464 6677 (JST 10:00 - 16:00 Monday-Friday).