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Shopping Guide

 

 

How much does the shipping cost... to my country?

Shipping cost + insurance rates depend on your shipping country and weight of the item. Usually between $15 ~ $40 US Dollar.

 

 

How do you ship the package?

Typically we use Japan Post (EMS) Express Mail Service for shipping internationally to your country. This mailing service is also operating in every country by its national postal company, to deliver the package to the addressee.

Your package will come with tracking information, and the shipping insurance is also covered at full value. Alternative shipment options by Fedex or DHL also available upon customer requests.

                                      

 

 

When the package will arrive?

Our handling time; after your payment is confirmed – we will process your orders for shipment within 48-72 hours

Delivery time; base on our experiences, estimate of transit times are:

  • Argentina (9-12 day)
  • Australia (4-5 day)
  • Austria (4-6 day)
  • Azerbaijan (5-7 day)
  • Bahrain (7-9 day)
  • Barbados (8-10 day)
  • Belarus (7-9 day)
  • Belgium (7-8 day)
  • Bolivia (~10+ day)
  • Brazil (12-15 day)
  • Brunei (5-6 day)
  • Bulgaria (6-8 day)
  • Cambodia (7-9 day)
  • Canada (5-7 day)
  • Chile (9-12 day)
  • China Mainland (4-7 day)
  • Colombia (9-10 day)
  • Croatia (5-7 day)
  • Cyprus (4-6 day)
  • Czech Republic (6-7 day)
  • Denmark (6-8 day)
  • Egypt (7-9 day)
  • Estonia (5-7 day)
  • Finland (5-7 day)
  • France (6-8 day)
  • Germany (7-8 day)
  • Gibraltar (9-12 day)
  • Greece (7-9 day)
  • Guam (6-7 day)
  • Hong Kong (2-3 day)
  • Hungary (6-8 day)
  • Iceland (6-8 day)
  • India (15-20 day)
  • Indonesia (9-12 day)
  • Ireland (4-6 day)
  • Israel (7-9 day)
  • Italy (6-8 day)
  • Jordan (5-7 day)
  • Kazakhstan (8-9 day)
  • Kenya (9-12 day)
  • Kuwait (7-9 day)
  • Latvia (8-9 day)
  • Liechtenstein (4-5 day)
  • Lithuania (9-11 day)
  • Luxembourg (5-6 day)
  • Macau (3-4 day)
  • Malaysia (4-6 day)
  • Maldives (7-9 day)
  • Malta (7-8 day)
  • Martinique (8-9 day)
  • Mauritius (9-10 day)
  • Mexico (8-10 day)
  • Morocco (9-10 day)
  • Namibia (13-15 day)
  • Netherlands (5-8 day)
  • New Caledonia (7-10 day)
  • New Zealand (7-9 day)
  • Norway (5-7 day)
  • Oman (4-6 day)
  • Panama (9-12 day)
  • Peru (4-8 day)
  • Philippines (9-12 day)
  • Poland (7-8 day)
  • Portugal (9-12 day)
  • Puerto Rico (6-8 day)
  • Qatar (7-8 day)
  • Reunion (9-12 day)
  • Romania (7-9 day)
  • Russia (7-9 day)
  • Saudi Arabia (6-8 day)
  • Serbia (12-15 day)
  • Singapore (3-4 day)
  • Slovakia (5-8 day)
  • Slovenia (7-8 day)
  • South Africa (9-15 day)
  • South Korea (5-6 day)
  • Spain (12-15 day)
  • Sri Lanka (4-6 day)
  • Sweden (5-6 day)
  • Switzerland (4-5 day)
  • Taiwan (2-3 day)
  • Thailand (3-4 day)
  • Turkey (9-11 day)
  • Ukraine (9-12 day)
  • United Arab Emirates (7-8 day)
  • United Kingdom (6-8 day)
  • United States (3-6 day)
  • Venezuela (9-13 day)
  • Vietnam (8-10 day)

 

 

 

What is estimate of import duties?


Estimate of Import Duty and VAT by country as per link: http://www.shoppinginjapan.net/import-duties-and-taxes

 

 

 

What payment methods do you accept?

 

 

 

What currency do you use?

All prices are settled in US Dollar $ (USD).

 

 

How to place an order?

Ordering from our website is easy! 

By click  button on the product page and you will be taken to the shopping cart for review on your orders.

Then clickand have your shipping address detail ready for filling into our order form.

 

 

How do I use a gift certificate?

If you had received one of our gift certificate with the 12 digit promotional code (xxx-xxx-xxx-xxx). You will be able to use this promotional code (value in US Dollar) as for discount price on any items that you want to order from our store.

You can redeem your gift certificate - at the time when you are placing an order - by entering the 12 digit code on to the box (see below example...) at the final checkout page. 

To check your gift certificate balance now, visit; http://www.shoppinginjapan.net/giftcertificates.php?action=balance

 

 

What is your Return Policy?

For whatever reason, you are dissatisfied with your purchase, you can return item within 14 days of receipt  date subject to conditions below. 

If item is defective on arrival;

  • you must contact us as soon as possible - tell us what happen, before send back the item.
  • send back the item via priority / express mail with tracking information.
  • full refund is to be given after receipt the item back within a reasonable time.
  • at your option, replace or exchange the item is possible or upon your requests.

If you change mind, wrong order, or do not like it;

  • contact us within 14 days of receipt  date
  • returned (or exchanged) must be unused and in their original box with all accessories included.
  • send back the item via priority / express mail with tracking information.
  • 15% minimum restocking fee + original shipping cost is to be deducted from the refund.

 

 

Manufacturer Warranty?

Most of Japanese products we are selling have the manufacturer warranty but valid only in Japan. However we are also providing a proxy warranty service (free of charge for our customers), for the product that need to claim for repair or replace under the manufacturers warranty terms.
 
If any defective is found on your item - within warranty period time frame, simply contact us and we will provide instructions on how to get it claim on behalf from the manufactures in Japan. 
 
For wristwatch (on some models), International warranty may be available as option. Please ask for more information!