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Shopping Guide

Your peace of mind is important to us, so please read the following. If you have any further questions, please do call on +81 80 59 23 04 42 or Email to Us 

Shopping from our website is straight forward. Just browse categories or use our search box for finding products you're looking for. "Add to Cart" for any items that you wish to buy. 

Product & Pricing

  • All prices shown are in US Dollar ($) 
  • The prices that shown on our product page as "Your Price" are already inclusive of shipping charges from Japan to most countries.
  • "Ebay Price" is the product price that we listed for selling on the Ebay Marketplace. 
  • We reserve the right to change prices and specifications without notice.
  • All products we selling are in brand new condition and under full manufacturer warranty. 

Availability and Handing Time 

  • We usually process and ship your orders within 48 hours on the weekdays, unless otherwise indicated as "Back Ordered" or "Limited Availability" or "Pre-Release Order" which could takes between 5~10 days.
  • Weekend (Saturday & Sunday) orders will be fulfilled on the following Monday. We do not ship on the Weekend and Japan National Holidays. 

Payment Options

  • Paypal Payment - we recommended at most because it's easy and secure.
  • Credit or debit cards including Visa, Delta, Electron, Solo, Switch, Maestro, Mastercard, Eurocard, Discover, UnionPay, JCB, Carte Aurore, Cofinoga ou Privilège, 4 étoiles, Postepay, and American Express Card - are accepted and process through our secured payment processor (Paypal).
  • Bank/Wire Transfer also accepted. We will ship your orders after your funds have cleared in our account. 
  • International Postal Money Order (IPMO) is another method we recommend if you're not in a hurry. Your post office will remit your payment to us through Japan Post. We will usually receive it within 1-2 weeks.

Buying Safely Online

  • When you have placed an order with us we will not keep a record of your payment details or such on our servers. Your payment will be processed directly through PayPal (https://www.paypal.com). 
  • All sensitive information sent between your computer and the PayPal systems is automatically encrypted with an encryption key length of 168 bits (the highest level commercially available), ensuring that your information is kept private. 

Returns Policy

We hope you will be really pleased with your purchases. If for any reason under circumstance of the manufacturer defective and faulty, please return it to us with the original packaging.

  • We shall issue an exchange where possible. If exchange is not possible, we shall give a refund of the price you paid unless otherwise specifically stated. 
  • Returns should be informed to us in advance and sent the product back to us within 14 days of receipt. 
  • Send the product back via express or fastest shipping method available, therewith a tracking number and insurance is provided.
  • You (customer) will be responsible for return shipping costs.
  • We are not responsible for any packages that are lost or damaged on return. 
  • If replace or exchange of the product is given, we will responsible for the costs of shipment to send back.
  • Manufacture will takes about 3-7 days to determine if defective of the product is valid for claims.
  • In order to make such a refund or exchange request, please contact us by phone: +81 80 59 23 04 42 or e-mail to: return@shoppinginjapan.net

Parcel Damages

  • We kindly ask you to carefully inspect the parcel as soon as it is delivered.
  • If you found any damages to the package or product itself which could result from/during the delivery, should you notify to us right away.
  • Immediately file a report with the postal authority or the shipping company and also notify us by e-mail with attaching of a postal damage report, as well as a proof of photo upon your receipt.
  • We will then process the insurance claim with the postal authority in Japan, on the customer's behalf, and forward any compensation payments from the insurance to you immediately after the damage claim has been settled.

Manufacturer Warranty

  • If your product is under a valid manufacturer warranty, we can always process the claim on behalf. 
  • Please note that it is customer responsible for the shipping fees to send back products for warranty services. 
  • Warranty claims will be evaluated by the product's manufacturer and we are not responsible if the manufacture determines that the problem with the product is not covered by or invalid claim.
  • Costs of transportation within Japan + return shipping fees / postages are to be billed via Paypal to you (customer) to settle before we can send product back.
  • For more detailed information about the warranty claims on specific brands or models, please contact us again.