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Shopping Guide
Frequently Asked Questions (FAQ)
Curious about how Shopping In Japan operates? Have inquiries about our policies? Below is a list of frequently asked questions to help you shop with confidence.
- What is the estimate of import duties?
- What payment methods are accepted?
- What is Shopping In Japan’s return policy?
- Is it possible to cancel an order before the item ships out?
Stock & Availability
Q: If the item is listed as “In Stock,” does it mean the item is available for purchase?
A: Yes. Our inventory is always up-to-date. Every item you see listed is available and ready to ship. Shop with confidence knowing your order will be dispatched promptly.
Shipping Questions
Q: How do you ship my order to my country?
A: We ship worldwide by DHL Global Express. Express EMS (Japan Post → USPS) is also available as an option.
Q: How are packages shipped?
A: All orders are carefully packed in secure boxes. Every shipment includes tracking information. See what our customers say on Trustpilot Reviews.
Q: When will my package arrive?
A: Orders are processed within 48–72 hours. Delivery via DHL Global Express usually takes 4–7 business days.
Q: What is the cost of shipping?
A: Shipping costs are calculated at checkout based on your address and the item weight. Enter your postal/zip code at checkout to view the final total including shipping.
Q: Can you declare a lower value for customs?
A: Yes, but please contact us before placing an order.
Q: What is the estimate of import duties?
A: Import duties are the customer’s responsibility. Please refer to our Import Tax Information.
Q: Can I cancel an order before shipment?
A: Yes, cancellations are allowed. Please note:
- 3% cancellation fee for PayPal or Credit Card orders.
- No cancellation fee for Bank Transfer or Cryptocurrency payments.
Payment Questions
Q: What payment methods are accepted?
A: We accept:
- Credit or Debit Cards
- PayPal
- Google Pay / Apple Pay
- SEPA Direct Debit (EU) – 7–10 days
- Wise (TransferWise)
- Bank Transfer
- Sofort, iDEAL, giropay, Bancontact, EPS
- Bitcoin & other cryptocurrencies
Q: What currency is used for transactions?
A: Payments can be settled in USD, AUD, EUR, and GBP at checkout.
Q: How do I use a gift certificate?
A: Enter your 12-digit code at checkout to redeem. Gift Certificates are non-transferable.
Returns & Warranties
Q: What is Shopping In Japan’s return policy?
A: Returns accepted within 15 days:
- Defective items: Contact us immediately. Return via tracked mail. Full refund or replacement offered.
- Change of mind: Item must be unused, in original box with accessories. 10–15% restocking fee + original shipping will be deducted from refund.
Q: Do products come with a manufacturer warranty?
A: Yes, most products come with a worldwide manufacturer warranty unless otherwise stated on the Warranty tab.
